How to Resolve "InVision Prototype Images Not Loading in Offline Mode"
Using InVision prototypes offline is convenient for client presentations or travel, but missing images can disrupt your workflow.
This issue is often caused by incomplete downloads, unsupported file formats, or cache problems.
To start, ensure that your prototype is fully downloaded before switching to offline mode.
InVision’s offline mode requires all assets to be preloaded onto your device.
Open the prototype in the InVision desktop app and let it load completely while connected to the internet.
Confirm that all images and screens are visible before going offline.
Next, check the file formats of the images used in your prototype.
InVision supports standard formats like PNG, JPEG, and SVG.
If unsupported formats like TIFF or BMP are used, convert them to compatible formats before uploading them to your project.
File size can also impact offline loading.
Large images may fail to download entirely, leaving placeholders in offline mode.
Compress oversized images using tools like TinyPNG or ImageOptim before adding them to your prototype.
For prototypes viewed in the InVision app, confirm that the app is updated to the latest version.
Offline mode may not function correctly in outdated apps.
Reinstall the app if necessary to ensure a fresh installation with all required dependencies.
If images still fail to load offline, clear the app cache.
Cache conflicts can prevent assets from rendering properly in offline mode.
Navigate to the app’s settings and delete cached data.
Restart the app and reload the prototype while online to regenerate the cache.
For desktop users, ensure that offline mode is enabled in the app’s settings.
If your prototype relies on external assets hosted outside InVision, download those assets and re-upload them directly to your project.
External links may not function in offline mode, as they require internet access to load.
If problems persist, report the issue to InVision support with details like prototype links, file formats, and offline usage scenarios.
Providing logs or screenshots can help the support team diagnose and resolve the issue effectively.
