How to Fix "InVision Freezing When Switching Between Prototypes"

InVision freezing when switching between prototypes can disrupt workflows, particularly during collaborative reviews or client presentations.

This issue often stems from insufficient memory, browser-related problems, or an overloaded cache.

To start, optimize your system’s performance.

Close unnecessary applications or browser tabs to free up RAM and processing power.

High-memory usage can cause InVision to freeze, especially when navigating between large or complex prototypes.

Next, clear your browser cache.

Accumulated cache data can lead to performance issues, particularly when loading interactive elements in InVision prototypes.

Go to your browser’s settings and clear browsing data, ensuring that cached images and files are included.

If the problem persists, test InVision in an alternative browser.

Chrome and Firefox are generally the most reliable for InVision, but browser-specific bugs can sometimes affect performance.

Switching to another browser helps isolate the issue.

Another possible cause is outdated GPU drivers or hardware acceleration conflicts.

Disable hardware acceleration in your browser’s settings and relaunch the application.

This forces the browser to use CPU rendering, which may resolve freezing issues.

Additionally, check for large file sizes or overly complex elements in the prototypes you’re switching between.

Simplify hotspots, reduce image resolutions, and consolidate layers in your design files to improve InVision’s responsiveness.

If the freezing occurs specifically in the desktop app, reinstall the application.

Removing and reinstalling InVision Studio or the sync client can eliminate corrupted files or settings that contribute to freezing.

Lastly, report the issue to InVision support.

Provide detailed information about the problem, including system specifications and prototype details, to assist in troubleshooting.