How to Fix "InVision Comment Notifications Not Being Received"

InVision’s comment notifications play a crucial role in collaborative feedback, and missing these updates can hinder project communication.

If you or your team aren’t receiving comment notifications, the issue could be linked to notification settings, email filters, or technical glitches.

First, review your notification preferences in InVision.

Go to Account Settings > Notifications and ensure that all relevant notification types, such as Comments or Mentions, are enabled.

Save your changes and test by adding a new comment to a prototype where you’re mentioned.

Next, check your email account’s spam or junk folder.

Notification emails from InVision may be incorrectly flagged as spam by your email provider.

Add InVision’s email domain (e.g., @invisionapp.com) to your safe sender list or whitelist to prevent future issues.

If you’re using a custom email domain, verify that it’s configured correctly for receiving external messages.

Sometimes, email servers block automated notifications due to misconfigured DNS records like SPF or DKIM.

Contact your IT administrator to resolve this.

Another potential cause is a delay in the notification delivery system.

Log into the InVision web app and manually check the activity feed for missed comments or mentions.

If notifications appear there but not in your email inbox, the problem is likely email-related.

For desktop and mobile apps, ensure that push notifications are enabled.

On mobile devices, verify the notification settings in your operating system and allow InVision to send alerts.

Reinstalling the app can also fix notification issues by clearing corrupted settings.

Lastly, update InVision to the latest version.

This ensures you’re using the most reliable and bug-free build of the application.