How to Resolve "InVision Freehand Boards Not Saving Changes Across Sessions"
InVision Freehand boards offer collaborative flexibility, but unsaved changes can lead to frustration, especially when they vanish between sessions.
This issue often stems from unstable internet connections, browser cache conflicts, or limitations with the autosave feature.
Start by confirming a stable internet connection.
Freehand relies on real-time synchronization to save changes to the cloud, so intermittent connectivity issues can interrupt the process.
Run a speed test to verify that your upload and download speeds are sufficient, as Freehand's autosave requires consistent data flow.
If connectivity isn’t the issue, check the browser you’re using.
Chrome and Firefox are recommended for optimal Freehand performance.
Clear your browser cache and cookies to eliminate potential conflicts that may prevent changes from being saved.
Ensure your browser is updated to the latest version, as outdated software can lack essential patches that support InVision's features.
If you're using the Freehand desktop app, confirm it’s updated as well.
Next, assess your Freehand account’s storage and activity settings.
If you’re working in a shared Freehand document, check if collaborators are overwriting or deleting content during simultaneous edits.
InVision saves changes on a shared basis, meaning conflicting edits can sometimes result in lost data.
Coordinate with your team to reduce overlap in editing.
If Freehand still fails to save changes reliably, consider using manual save options or exporting your work periodically.
While Freehand relies heavily on autosave, manually exporting boards as PDFs or image files ensures a backup is available.
For further troubleshooting, disable browser extensions that might interfere with Freehand’s functionality.
Extensions like ad blockers or privacy tools can block scripts essential for real-time synchronization.
Try running Freehand in incognito mode or disabling extensions temporarily to determine if they’re causing the issue.
If problems persist, reinstall the Freehand app or reauthorize your account within InVision.
Reinstalling eliminates corrupted files, while reauthorizing resolves token-based sync errors.
Contact InVision support if no solution works, providing logs and system details for deeper analysis.
