Understanding Microsoft Copilot Not Responding

Microsoft Copilot, whether integrated into Microsoft 365 applications like Word, Excel, PowerPoint, and Outlook, embedded in Windows, or accessible via Edge, relies on a stable connection and proper software function to operate. When it stops responding, it typically means the service is frozen, not generating output, failing to appear, or displaying error messages. This prevents users from leveraging its AI capabilities.

Common Causes for Copilot Issues

Several factors can lead to Copilot becoming unresponsive:

• Internet Connectivity Problems: Copilot requires an active and stable internet connection to communicate with Microsoft's servers.
• Temporary Software Glitches: The specific application running Copilot (e.g., Word, Edge) or the Copilot service itself might experience a temporary bug.
• Server-Side Issues: Microsoft's Copilot servers could be experiencing temporary outages or maintenance.
• Outdated Software: Running old versions of Windows, Microsoft 365 apps, or the Edge browser can cause compatibility problems.
• Corrupted Cache or Data: Accumulated temporary files can sometimes interfere with Copilot's operation.
• System Conflicts: Firewall settings, proxy servers, VPNs, or third-party security software might block Copilot's connection.
• Licensing or Account Issues: Incorrect or expired licenses associated with Copilot can prevent its use.

Initial Troubleshooting Steps

Often, simple actions can resolve temporary unresponsiveness.

• Restart the Application: Close the application where Copilot is not responding (e.g., Word, Edge, Teams) completely and reopen it.
• Restart the Computer: A full system restart can clear temporary glitches affecting the operating system and applications.

Checking Your Internet Connection

Copilot is a cloud-based service. A reliable internet connection is fundamental.

• Verify the device is connected to a network.
• Test the connection by browsing websites.
• If using Wi-Fi, try a wired connection if possible.
• Restart the modem and router.

Verifying Copilot Service Status

Occasionally, the issue might be with Microsoft's services, not the local setup.

• Check the Microsoft 365 Service Health status page (accessible via the Microsoft 365 admin center if applicable) or search for official Microsoft announcements regarding Copilot service status.
• If an outage is reported, waiting for Microsoft to resolve the issue is necessary.

Addressing Application-Specific Copilot Problems

Copilot's behavior can differ slightly depending on where it is accessed (e.g., in a document, a chat, or a browser).

• Copilot in Microsoft 365 Apps:
  • Ensure the specific app (Word, Excel, etc.) is fully updated.
  • Check if Copilot is correctly enabled for the account and document type.
  • Try creating a new document or opening a different file to see if the issue is file-specific.
• Copilot in Windows:
  • Ensure Windows is fully updated.
  • Try accessing Copilot from the taskbar icon or by pressing Windows key + C.
  • Check Windows settings related to Copilot access.
• Copilot in Microsoft Edge:
  • Ensure the Edge browser is updated to the latest version.
  • Clear browser cache and cookies.
  • Check Edge settings related to AI assistance or Copilot.
  • Try accessing Copilot on different websites.

Clearing Cache and Data

Accumulated temporary data can sometimes cause applications to malfunction.

• For Microsoft 365 Apps (especially Teams): Specific instructions exist for clearing the Teams cache, which can resolve issues affecting its features, including Copilot.
• For Microsoft Edge: Access browser settings to clear browsing data, including cached images, files, and cookies.
• For Windows Copilot: Clearing general temporary files in Windows Storage Sense settings might help, although Copilot has less direct cache management for users.

Ensuring Software Updates

Running outdated software is a common source of compatibility issues.

• Windows Updates: Check for and install all pending Windows updates via Settings > Update & Security > Windows Update.
• Microsoft 365 Updates: Ensure Microsoft 365 applications are set to update automatically or manually check for updates within any Office application (e.g., File > Account > Update Options).
• Microsoft Edge Updates: Edge usually updates automatically, but users can manually check via Edge Settings > About Microsoft Edge.

Exploring System and Network Settings

Advanced settings can sometimes interfere with Copilot's connection.

• Firewall and Antivirus: Ensure the system firewall or third-party antivirus software is not blocking the application running Copilot or connections to Microsoft domains. Temporarily disabling them (with caution and understanding the risks) can help diagnose the issue.
• Proxy Settings: If a proxy server is used, verify it is configured correctly and not blocking necessary connections.
• VPNs: VPN software can sometimes route traffic in a way that interferes with cloud services. Try temporarily disabling the VPN.

Contacting Microsoft Support

If troubleshooting steps do not resolve the issue, escalating to Microsoft support is recommended.

• Provide specific details about where Copilot is not responding (e.g., in Word, in Edge, in Windows).
• Note any error messages displayed.
• List the troubleshooting steps already attempted.
• Include information about the operating system version and the version of the application where the issue occurs.