Troubleshooting Microsoft Copilot Not Working in Chrome

Microsoft Copilot is designed to function across modern web browsers, including Google Chrome. When Copilot fails to load or operate correctly within the Chrome browser, it typically points to browser-specific issues, conflicts with extensions, or problems related to browser data or settings. This section outlines common reasons for Copilot not working in Chrome and provides troubleshooting steps.

Common Causes for Copilot Failure in Chrome

Several factors within the Chrome environment can prevent Microsoft Copilot from functioning as expected:

• Outdated Chrome Browser Version: Older browser versions may lack compatibility with the latest web technologies Copilot uses.
• Browser Extensions: Some Chrome extensions, particularly those related to privacy, ad-blocking, or security, can interfere with scripts or connections required by Copilot.
• Cached Data and Cookies: Corrupted or outdated cache files and cookies stored by Chrome can cause loading or functionality errors on websites, including Copilot.
• Browser Settings: Settings like disabled JavaScript or strict security configurations can block Copilot from running correctly.
• Microsoft Account Issues: Problems with the user's signed-in Microsoft account within the browser can affect access to Copilot features.
• Network or Firewall Restrictions: Corporate networks, VPNs, or personal firewalls might block connections needed by Copilot.
• Temporary Service Issues: Occasionally, the Microsoft Copilot service itself might experience temporary outages or maintenance.

Steps to Fix Microsoft Copilot Issues in Chrome

Applying a series of troubleshooting steps can resolve most issues encountered when using Copilot on Chrome.

Update Google Chrome

Ensure the Chrome browser is running the latest version. Updates often include bug fixes and improved web compatibility.

• Open Chrome.
• Click the three vertical dots (Menu) in the top-right corner.
• Go to "Help" > "About Google Chrome."
• Chrome will automatically check for and install updates. Relaunch the browser after updating.

Clear Browser Cache and Cookies

Cached website data and cookies can cause conflicts. Clearing them forces the browser to fetch fresh data.

• Click the three vertical dots (Menu).
• Go to "More tools" > "Clear browsing data."
• Select a time range (e.g., "Last 7 days" or "All time" for a thorough clean).
• Ensure "Cookies and other site data" and "Cached images and files" are checked.
• Click "Clear data."
• Restart Chrome.

Disable Browser Extensions

Extensions are a frequent source of website compatibility problems. Testing Copilot with extensions disabled helps isolate the issue.

• Click the three vertical dots (Menu).
• Go to "More tools" > "Extensions."
• Toggle off each extension individually.
• After disabling extensions, try accessing Copilot again.
• If Copilot works, re-enable extensions one by one to identify the conflicting one. The problematic extension can then be removed or kept disabled when using Copilot.

Alternatively, test Copilot in an Incognito window, which runs without extensions enabled by default.

• Click the three vertical dots (Menu).
• Select "New Incognito window."
• Navigate to the Copilot website in the Incognito window.

Verify Browser Settings

Check that essential web technologies like JavaScript are enabled in Chrome.

• Click the three vertical dots (Menu).
• Go to "Settings."
• Click "Privacy and security" in the left pane.
• Select "Site settings."
• Under "Content," find "JavaScript."
• Ensure "Sites can use Javascript" is selected.

Re-login to Microsoft Account

If Copilot relies on a Microsoft account connection, logging out and back in can refresh the authentication token.

• Go to the Microsoft Copilot website or any Microsoft service where logged in.
• Find the profile icon and select "Sign out."
• Close and reopen Chrome.
• Navigate back to the Copilot website and sign in again.

Check Copilot Service Status

Although less common for general web access, checking if there are known issues with the Copilot service can rule out external problems. Microsoft service status pages can sometimes provide this information.

Test on a Different Browser

Accessing Copilot on another browser like Microsoft Edge or Firefox can help determine if the issue is specific to the Chrome installation or a broader problem.

Restart the Computer

A simple computer restart can resolve temporary glitches affecting browser performance or network connectivity.

By systematically applying these steps, users can diagnose and resolve most issues preventing Microsoft Copilot from working correctly on Google Chrome.